At Print Prime, we take pride in delivering high-quality merchandise printing, corporate gifting, and custom printing products. Each order is crafted with precision and care, as per your approved design and specifications.

Since our products are mostly custom-made, our return and refund terms are as follows:

1. Eligibility for Returns

• Returns are accepted only in the following cases:
  • Product received is damaged during transit.
  • Product is defective or has a printing/manufacturing fault.
  • Product specifications do not match the final approved design.
• Returns are not accepted for:
  • Change of mind after order confirmation.
  • Slight color variations due to printing processes (industry-standard tolerance applies).
  • Incorrect details or artwork provided by the customer.
  • Products damaged due to mishandling after delivery.

2. Reporting an Issue

• All return or refund requests must be reported within 48 hours of delivery.
• Send us the following details via orders@printprime.in or WhatsApp:
  • Order number & date.
  • Clear photos/videos of the product and packaging.
  • Description of the issue.

3. Return Process

• Our team will verify the claim and, if approved, provide return instructions.
• The product must be returned in its original packaging along with all accessories, manuals, or freebies received.
• Return shipping costs will be borne by Print Prime only if the error is from our side; otherwise, the customer will bear the cost.

4. Refund Process

• Once we receive and inspect the returned item, we will process the refund.
• Refunds will be made to the original payment method within 7–10 business days after approval.
• In case of partial returns, the refund will be made only for the returned items.
• For corporate/bulk orders, refunds will be adjusted against future orders wherever applicable.

5. Replacement Policy

• In most eligible cases, replacement will be offered instead of a refund.
• Replacement orders will be processed on priority at no extra cost.

6. Cancellations

• Orders can be cancelled only before design approval and payment.
• Once production has started, cancellations are not possible due to the custom nature of our work.

7. Exceptions

• Personalized products (with names, logos, or unique designs) are not eligible for return unless defective.
• Sale, clearance, or promotional items are non-returnable and non-refundable.

8. Policy Updates

Print Prime reserves the right to amend this Return & Refund Policy at any time. Changes will be posted on our website with the revised effective date.

For any return or refund-related concerns, contact us at:
📧 orders@printprime.in | 📞 7004106996