Shipping Terms & Conditions

Effective Date: April 01, 2025

Welcome to Print Prime. These Shipping Terms & Conditions outline how we handle the processing, packaging, and delivery of your orders. By placing an order with us, you agree to the following terms.

1. Order Processing Time

• All orders are processed only after full payment and final design approval from the client.
• Standard processing time is 5–10 business days for most products, depending on quantity, customization, and complexity.
• Large or bulk corporate orders may require additional time, which will be communicated at the time of order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Partners

• We ship orders via reputed courier services (e.g., DTDC, Blue Dart, Delhivery, etc.) or through our in-house delivery team where applicable.
• Delivery timelines vary based on the destination:
  • Local Deliveries (within city limits): 1–3 business days after dispatch.
  • Domestic Shipping (within India): 3–7 business days after dispatch.
  • Remote/Outstation Locations: 7–10 business days after dispatch.
• International shipping is available only upon prior request and is subject to additional charges and customs regulations.

3. Shipping Charges

• Shipping charges are calculated based on order weight, size, delivery location, and service type.
• Any additional taxes, duties, or customs charges for international orders will be the responsibility of the customer.

4. Tracking & Delivery

• Once your order is shipped, we will share a tracking number via email/WhatsApp so you can monitor its progress.
• Print Prime is not responsible for delays caused by courier companies, natural calamities, strikes, or other unforeseen circumstances.
• Customers must ensure that shipping address and contact details are accurate. Incorrect details may lead to delays or non-delivery.

5. Inspection Upon Delivery

• Customers are advised to inspect the package at the time of delivery.
• If the packaging is damaged or tampered with, please refuse the delivery and inform us immediately.
• In case of incorrect or defective products, notify us within 48 hours of delivery with photos and proof.

6. Non-Delivery & Return to Sender

• If the courier is unable to deliver due to incorrect address, absence of recipient, or non-response, the order may be returned to us.
• Re-delivery will be arranged at the customer’s expense.

7. Liability

• Print Prime’s responsibility for the order ends once it is handed over to the courier company.
• Any delay, damage, or loss during transit is subject to the courier company’s terms and policies, though we will assist in resolving such issues.

8. Urgent / Express Orders

• Express processing and delivery may be available on select products at an additional charge.
• Please confirm availability and cost with our sales team before placing the order.

9. Changes to Shipping Policy

• Print Prime reserves the right to modify these Shipping Terms & Conditions at any time.
• Updates will be posted on our website, and significant changes will be communicated directly to customers.

For any shipping-related queries, contact us at:
📧 orders@printprime.in | 📞 7004106996